The American healthcare system could finally catch up to the rest of the 21st-century economy, where convenience is not only expected but also needed, and mass retailers are driving change.
Patients with everyday problems such as ankle colds or ankle sprains have long faced the unfortunate choice between waiting times at the family doctor or long and unpleasant emergency visits. outside the hospital, especially at night and on weekends, when doctors are generally not open to the public. It is one of the most irritating aspects of medical care in the United States.
Big chains like CVS, Walgreens, and Walmart are trying to correct this market failure. These and other retailers are opening hundreds of new clinics that employ medical professionals such as nurses and medical assistants. They bet that Americans who crave speed, convenience, and easily understandable prices are willing to kick the habit of waiting for a doctor to take care of all their medical problems.
“People are asking health services to respond in the same way to other service areas where people need and want relatively easily,” said Nancy Gagliano, general practitioner and medical director for MinuteClinic at CVS Health. The normal health care system is not really enough to meet its needs.
What is Walgreens Listens Survey?
Walgreens Listens is a customer satisfaction survey that is introduced by the Walgreens to collect the customer’s opinions and feedback and make sure that the customers are happy with the services provided on their premises.
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This survey helps the Walgreens to analyze their own products and services and make necessary changes to the same. Thus, this results to the better customer experience. Thus, each and every customer of Walgreens should participate in the Walgreens Listens Survey.
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You can participate in this customer satisfaction survey on the official website of the Walgreens.
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Although still inferior to doctors’ offices and hospitals, retail clinics are growing rapidly: According to Merchant Medicine, a consulting firm, there are currently nearly 1,900 in the United States, more than seven since 2007. Followed by the industry.
It seems like it’s time for the healthcare landscape to include locations like CVS MinuteClinic, Walgreens Healthcare Clinic, and Walmart Care Clinic, and similar locations in stores like Kroger, Target, and Rite Aid.
For starters, patients seem to like clinics. When the Advisory Board Co., a Washington-based consulting firm, surveyed consumers last year, it found that respondents enjoyed being treated less by a doctor than the convenience of night and week. Seen the weekend without obligation and able to fill recipes on the site.
I think people in the health sector are more demanding than in the past, said Gagliano. “They have a very good idea of when the MinuteClinic visit is appropriate for their needs and when it is worth waiting for a more complex or chronic problem and preventive medical care for the doctor.
Eric Knudtson from New York may be the patient at the prototype retail clinic. Last week Knudtson, a 23-year-old student, visited a Duane Reade clinic at Walgreenslistens in New York for an investigation. He chose the clinic because it was convenient and because he doesn’t have a regular doctor in town, he told HuffPost.
I just got here because I got home from school, Knudtson said. The two visits to the Duane Reade clinic did not last as long as a visit to the doctor, he said. His visit lasted less than an hour last week, including the wait. “It seems to have happened quickly.”